Customer Support
As with any type of software there will unfortunately be times when you run into technical problems. At Sendouts, we understand how frustrating this can be and that is why we have a dedicated, local support team who will figure out and resolve your issue quickly and courteously.
When you call in with a technical problem you will not have to navigate through a maze of automated prompts or wait endlessly on a hold line. Your call rings directly to one of our well qualified technicians with extensive technical experience. In addition to their own experience, all of our technicians have direct access to the development team and programmers so they can promptly find the root cause of any problem.
To ensure the highest level of customer support, we continually monitor customer satisfaction through random surveys. Most importantly, we make sure that everyone on our customer support team is an extremely satisfied employee who prides themselves on ensuring total customer satisfaction.